Artimus™ AI LWCs

  • Published on Nov 5, 2025
  • 7 minute(s) read
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The following Lightning Web Components (LWCs) are used when using Artimus™ AI.

Use the Text to Load and Text to Truck Posting LWCs on the home page, custom app pages, or in the utility bar to generate Load and Truck Posting records from the inputted text. If a Load record is created, the AI Created Load LWC displays inside the record with information about the text entered and the values inserted into the fields.

The AI Load Wizard LWC displays for customer guest email loops, where the customer can edit the Load information and generate quotes to accept or decline from the received email.

Text to Load LWC

Add the Text to Load LWC to the home page, utility bar, or custom app page as desired. The Text to Load LWC allows users to enter Load details for a customer and automatically generate the Load record and send an email to the customer with Artimus™ AI.

  1. Search for and select the Customer Account in the first box.
    Only Accounts that have the TMS Type field include the Customer value is shown in the list.

  2. Enter the Customer Contact in the second box.

  3. Automatically send an email to the customer when the Send Customer Email box is Checked.

    • The Queued Transaction Job must be running for the email to send to the customer to confirm the load configuration.

    • The TMS attempts to match Customer Rate Entries with the Load details, then presents a list of Customer Quotes to the customer to accept or decline quotes from the email.

  4. Enter a detailed description of the Load, including origin and destination information, line items, and any other Load information. The more details added, the better the response.

  5. Select Go to generate Load records.

When Artimus™ AI processes the request, the results are available for review in the AI Console.

Caution: If the description does not contain Line Item information, no Load record is created an an email is not sent, even if the Send Customer Email box is checked.


This logic also applies to customers who use the Artimus email service either directly or with the Forwarding Email Domains setting in the AI Console Configuration.

Created Loads

When Load records are created based on the description, the Created Loads section displays with detailed information about the records generated.

Load records are generated if all required fields are processed with values and the confidence score of the AI Parse Text Record for the Load type surpasses the Load Creation Threshold set in the Global Parameters of the AI Console Configuration.

Caution: Artimus AI can only create Load records with a single Pickup Stop and single Dropoff Stop. Loads with multiple stops described in the description will not have a record created. Artimus cannot add Accessorials to the Load or Stops; however, the customer can add Accessorials in the AI Load Wizard LWC.

The Load, Stop, and Line Item fields defined in the AI Console Configuration are processed by Artimus AI based on the Mode identified. Those fields are then inserted into the created Load records.

Note: Account Stops are not created through Artimus AI. However, Artimus will capture the Stop Location Name and Street Address to and a user can determine if an Account with the same name and address already exists.

Text to Truck Posting LWC

Add the Text to Truck Posting LWC to the home page or another page as desired. The Text to Truck Posting LWC allows users to enter Truck Capacity details for a carrier and automatically generate the Truck Posting record with Artimus™ AI.

  1. Search for and select the Carrier Service in the box.

  2. In the second box, enter a description of the capacity. Multiple Truck Postings may be entered at once.

  3. Click Go to generate the Truck Posting records.

When Artimus processes the request, the results are available for review in the AI Console.

Field Reference

The following fields are processed by Artimus™ AI. Additional Truck Posting fields are not created based on the text entry from the Text to Truck Posting LWC or received emails.

  • Available Date

  • Carrier Name

  • Destination City

  • Destination Country

  • Destination State

  • Equipment Type

  • MC Number

  • Number of Trucks

  • Origin City

  • Origin Country

  • Origin State

  • Truck Type

  • US DOT Number

Note: Artimus processes only AI-enabled Equipment Types. Check the AI Enabled box for each Equipment Type that Artimus should process. Only include Equipment Types that are used for business needs.

Carrier Service Matching

If no Carrier Service record is selected in the Text to Truck Posting LWC, the TMS attempts to match to an existing Carrier Service record. At each step, LTL-only Carriers are removed to only match Carriers with the appropriate Carrier Service type. The order below is followed to match to a Carrier Service.

  1. Carrier Service ID

  2. MC Number

  3. USDOT Number

  4. Carrier Name

  5. Contact Email

    1. The related Account is selected

    2. Matched to a Carrier Service

AI Created Load LWC

The AI Created Load LWC is available on the Load Lightning Record Page for Loads created with Artimus™ AI. The input is provided to confirm that the Load fields are correct.

Select the Resend Email button to resend the email to the customer (either who emailed Artimus or the Contact selected in the Text to Load LWC). A green success toast will display the email address that the email was sent to.

Note: This LWC displays when the AI Generated field in the Load record is checked.

AI Load Wizard LWC

The AI Load Wizard LWC is a part of the Customer Guest LWC for Customer Guest Email Loops. This LWC displays when the email recipient selects Continue in the AI Customer Rate and Load Confirmation email template.

The default fields Artimus processes for LTL Modes in the AI Load Wizard LWC

The fields displayed on the LWC are determined by the AI Console Configuration settings and are Mode-specific. The title and text that are in blue are determined by the custom messages in Document Options.

Note: The Site Security Model selected in the AI Console Configuration determines what locations a customer can view.

Note: The Pickup Location Name and Delivery Location Name fields may have values in them, but the Stops do not have an Account Location. Clear the value and search for and select the Account for these fields and save the changes.

The Pickup Street Address, City, State/Province, Postal Code, and Country fields become greyed out, indicating that the Stop is referring to an Account.

The Additional Services section lets customers add Accessorials to the Pickup Stop, Delivery Stop, or the Load. Check the Accessorial Type, then check the applicable accessorials to add them to the Load.

Note: Only the customer can add Accessorials to the Load. Artimus does not process Accessorials in either the inbound email or in the Text to Load LWC.

If the customer edits any of the Load information in this LWC, the Get Quotes button is replaced with a Save and Cancel button, with Artimus noting that the Load needs to be rerated after the changes are saved.

AI Customer Quote List

The AI Customer Quote List LWC is a part of the AI Load Wizard LWC. When the customer selects the Get Quotes button, the TMS searches for matching stored rate entries or carrier markup rates and creates Customer Quotes.

The list of Customer Quotes is presented in the LWC for the customer to accept or decline.

Multiple Customer Quotes for LTL Loads

For LTL Modes with multiple quotes available, the customer can accept a quote or decline all quotes in the list.

For non-LTL Modes, only one quote that uses a customer Rate Entry is available to accept or decline. Add fields to the Customer Quote TMS2 field set to include additional fields for the quote.

Single Customer Quote for non-LTL Loads

If the Display Customer Quote Taxes box is checked in the AI Console Configuration, the quote total and applicable taxes are added together and presented as one price.

Add fields to the Carrier Quote TMS6 field set to include additional fields for each quote option.

If the customer contacted is also a Customer Portal user, the Show Itemized Charges in Portal and Customer Portal Quote Visibility are also applied in the LWC. If not, then the email loop guest security settings are used.

If changes are made on a field in the LWC that is also in the Load TMS11, Stop TMS5, or Line Item TMS2 field sets, then a red ‘Rerate Needed’ pill appears next to the Customer Quotes affected. Select Save, then Get Quotes to get new Customer Quotes for the Load.

When a customer accepts a quote from the list, a green ‘Accepted’ pill appears next to the quote, and an email is sent with the Customer Rate and Load Confirmation attachment. Additionally, the Status field on the Customer Quote is set to Accepted and the Sales Status field on the Load is set to Won.

When a customer declines all quotes from a list, Artimus displays the Artimus Customer Quote Decline response and no actions are available in the LWC. Additionally, the Status field on the Customer Quote is set to Rejected and the Sales Status field on the Load is set to Lost.

A confirmation email is sent to the customer with the Customer Rate and Load Confirmation document attached.

AI Load Wizard Error Messages

This error displays when the customer reopens the link where the URL has been forged or the Load Status is one of the following values:

  • Tendered

  • Assigned

  • Dispatched

  • In Transit

  • Delivered

  • Completed

  • Canceled

This error displays when the quote the customer accepted or declined no longer exists or has the Status set to Expired in the TMS for an LTL Load.