Customer Invoice Dispute Resolution

The following fields are available on customer invoices for dispute resolution:

Field Label	Data Type
Disputed	Checkbox
Dispute Status	Picklist
Dispute Contact	Lookup (Contact)
Dispute Reason	Picklist (Multi-Select)
Dispute Date	Date/Time
Dispute Detail	Text Area (255)
Dispute Resolved Date	Date/Time
Dispute Resolution	Text Area (255)

Enter the dispute resolution under the Dispute Information section of the Customer Invoice record.

Enter the dispute resolution information under the Dispute Information section of the customer invoice.

Your customers can also enter this dispute information from the Customer Portal using the CustomerMyInvoices Visualforce page.

Note: Values entered in this section is for information only. The TMS does not have logic tied to these fields and requires users or customers to manually enter the values.